Frequently Asked
Questions

We support flexible order quantities with no strict MOQ. Small trial orders of even 1-5 pieces are accepted. For bulk orders, we offer tiered volume discounts. Please contact our sales team for a tailored quotation.

We are an authorized supplier for all major global bearing brands including SKF, FAG, NSK, NTN, TIMKEN, INA, IKO, Koyo and Nachi. All products are 100% genuine with full traceability documentation.

Yes. We supply bearings in precision grades up to P2, and support custom dimensions, sealing types (2RS, ZZ, open), clearance grades (C2/C3/C4) and special coatings. Flexible packaging and private labeling are also available on request.

You can reach us via email at info@skfzf.com, by phone at +852 5913 9345, or submit the enquiry form below. Please include the bearing model number, quantity, and destination country. Our team provides a fast quotation within 12 hours.

Absolutely. We use a multi-channel authorized sourcing system ensuring 100% original genuine products. Full traceability documentation is available including COC (Certificate of Conformity), original factory certificates, and HPLC inspection reports.

Our standard global delivery lead time is 7-15 business days from order confirmation. In-stock items can often ship within 1-3 days. Expedited shipping is available for urgent orders -- please contact us to discuss.

We ship to 50+ countries worldwide, with the strongest coverage in the Americas, Southeast Asia, the Middle East, Africa and Australia. If you are unsure whether we ship to your location, please contact us directly.

Once your order ships, we provide a tracking number and real-time logistics updates via email. Our sales team is also available to assist with shipment status inquiries at any time.

We support sea freight, air freight, express courier (DHL/FedEx/UPS) and railway freight depending on order size and destination. We recommend the most cost-effective option based on your requirements.

Yes. We provide a complete customs clearance package including commercial invoice, packing list, bill of lading, certificate of origin, and QC inspection reports. All documents comply with ISO / DIN / ABMA / JIS international standards.

We can provide COC (Certificate of Conformity), original factory certificates, HPLC inspection reports, and third-party QC inspection reports upon request. All products undergo complete incoming and outgoing quality inspection.

Please contact us immediately with photos and your order details. We will arrange a replacement or issue a refund as quickly as possible. Our after-sales team handles all claims with priority response within 24 hours.

All products are covered by the original manufacturer's warranty. As an authorized supplier, we ensure every bearing meets factory quality standards. For specific warranty terms, please refer to the brand's official policy or contact our team.

Returns and exchanges are accepted for quality issues or incorrect shipments. Items must be unused and in original packaging. Please initiate a return request within 30 days of receipt. Custom or special-order items may have different terms -- contact us for details.

Yes. Our professional multilingual sales team can assist with bearing selection, cross-reference lookups, CAD drawings and load ratings (Cr/Cor). Simply send us your application requirements and we will recommend the most suitable solution.

We accept T/T (bank wire transfer), L/C (Letter of Credit), Western Union, PayPal, and trade assurance. For large orders, L/C at sight is preferred. Please contact us to confirm the best payment method for your order.

We primarily invoice in USD (US Dollars). EUR and other currencies may be accommodated for long-term partners -- please discuss with our sales team when placing your order.

For standard in-stock orders, we typically require 30% deposit with the balance paid before shipment. For custom or large-volume orders, payment terms are negotiable. New clients may be asked for full payment upfront.

Yes. Established long-term clients with a good transaction history may be eligible for net 30/60 day payment terms. Please contact our sales team to discuss credit arrangements.

We recommend using T/T bank transfer or Alibaba Trade Assurance for maximum security. Always verify our official bank account details via our company email info@skfzf.com before making any transfer. We never change bank details via third-party channels.